FAQ
How do I place an order?
You can place an order (1) via email and (2) via our online ordering system:
(1) Via email you will speak directly with one of our sales representatives. They will guide you through all aspects of your order and provide digital mockups, quotations, and lead times for your reference.
(2) Via our online ordering system you are able to take the design into your own hands with our builder. You can upload images and/or logos, adjust the sizing and placement, and confirm the digital mock up before making payment for the order.
How long will my order take?
The order lead time is dependent on the size of the order, but generally for orders up to 250 pieces the lead time is 5-7 working days, up to 500 pieces the lead time is 7-10 working days.
Within one order, can I have different t-shirt sizes?
Yes, that is fine.
Within one order, can I have different t-shirt colours?
Yes, that is fine — however you will need to order via email rather than our online ordering system.
Within one order, can I have different designs?
Yes, that is fine — however you will need to order via email rather than our online ordering system. We offer this option 'within reason', please get in touch and we can go from there.
How does pricing work?
Our pricing works on a sliding scale depending on several factors: (1) type of garment (2) printing method (3) total volume (4) size of the printing / embroidery. Occasionally there are other factors that we also take into consideration such as a rushed lead time.
What are payment terms?
Once the order is ready to proceed, we will issue an invoice that is payable via direct transfer, FPS, cash, cheque or credit card. For orders under HKD2500 the payment terms are 100% to confirm the job, for orders over HKD2500 the payment terms are 50% to confirm the job and remaining 50% before the order is shipped out or picked up. When working with our online ordering system the only payment option is credit card.
Delivery?
We offer free delivery within Hong Kong for orders over 250 pieces. For orders under 250 pieces we can still help to arrange delivery within Hong Kong via GoGoVan, LaLaMove or SF Express — all delivery fees will be communicated before, and then are payable directly to the courier upon arrival.
Packaging?
We individually package all garments in environmentally compostable packing bags. All pieces are then packed into cardboard boxes or larger delivery bags (depending on order size) before being sent out.